1. GENERAL TERMS
OTE applies both the Sale of Goods Act (1990:931) and the Distance and Off-Premises Contracts Act. To place an order, the customer must be of legal age, 18 years old. The term "customer" refers to an individual and/or a company.
2. ORDERING
Orders for OTE's products can be made through customer service by phone: 031-286 555, or via email: order@ote.se. (If you have been provided with a dedicated e-commerce platform, please use that.) Incoming orders will be responded to with a written order confirmation via email. The order is binding on OTE only after the customer has received the order confirmation. OTE reserves the right to refuse customer purchases. All orders are considered binding. If you have placed an order by mistake, please contact us immediately. If a product is out of stock, we will place it on backorder. When we receive the backordered item, we will ship it to you. If you do not wish to receive the backordered item, you can always contact OTE to cancel it.
3. PRICES
All prices are quoted excluding Swedish VAT, which is currently 25%, and are stated in Swedish Kronor. OTE reserves the right to adjust prices due to changes in VAT and other factors beyond our control. Shipping charges and any additional fees, such as cash-on-delivery or invoice fees, will be added.
4. PAYMENT
You can also choose to pay by invoice. Purchase today and pay within 45 days. Please provide the invoice number when making the payment. In case of delayed or non-payment, you may be charged statutory interest according to the interest rate law.
5. DELIVERY TIME
The normal delivery time is 3-7 business days, but variations may occur. If so, we will contact the customer. OTE cannot be held responsible for delivering discontinued or out-of-stock products.
6. DELIVERY DELAY
If a delivery delay occurs for any reason, we will contact you. Of course, we will do everything we can to deliver your order as quickly as possible. However, as a customer, you have the right to cancel the purchase in case of significant delivery delays. There may be situations that make it impossible for us to fulfill an order, for example, if our suppliers are unable to fulfill their commitments to us. OTE reserves the right to disclaim liability to the customer in such situations or in case of delivery delays. Important! In rare cases, postal services may misplace letters and packages. We do not compensate for these.
7. SHIPPING
Weight-based charges apply to all orders.
8. LIMITED WARRANTY
We want all our customers to be 100% satisfied with their purchases. If you encounter any problems with a product, please contact us. Normally, the customer is responsible for the shipping cost to the service center. The paid invoice serves as the warranty document, so please keep it safe during the warranty period!
9. RIGHT OF WITHDRAWAL / CANCELLATION
OTE adheres to the Distance and Off-Premises Contracts Act. This means that you, as a customer, have the right to a 14-day cooling-off period without any specific reason. The item should be returned in an unchanged condition and in its original packaging. OTE reserves the right to charge the customer if anything is missing from the return. The customer is responsible for return shipping costs. Returns sent as cash-on-delivery will not be accepted. Please contact us before sending back the product. As soon as we receive the item, your money will be refunded. Products must be unused, in their original condition, with all labels, accessories, and packaging included. Some products may be non-returnable or have specific return conditions (e.g., perishable goods, custom-made products, printed products).
Return process: To initiate a return, customers must contact our customer support team within the specified return period. Customer support will guide customers through the return process and provide a return authorization number (RA#) if required. Customers may be asked to fill out a return request or provide relevant order information for efficient handling.
Return shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item sent, damaged item). We recommend customers use a reliable shipping method with tracking and insurance for their return shipments. Customers should securely package the item to prevent damage during transit.
Refund or exchange: Once the returned item has been received and inspected, we will process the refund or exchange. Refunds will be made to the original payment method or as store credit, based on the customer's preference. Exchanges are subject to product availability. If the desired item is out of stock, a refund or alternative solution will be offered.
Return fees: We do not charge return fees for eligible returns. However, we reserve the right to charge return fees under specific circumstances (e.g., excessive returns, damage to the returned item).
10. COMPLAINTS
OTE follows the Sale of Goods Act (1990:931) regarding complaints. Therefore, we commit to replacing faulty or damaged products without any extra cost. Always check for visible faults or damages to the packaging that may have affected the condition of the ordered item. In such cases, make a complaint directly to the shipping company or at the delivery point and ask them to return the package to OTE while specifying the reason for the return on the package. Then, email order@ote.se to inform us about the complaint.
-Damaged or faulty items: In the case of damaged or faulty items received, customers should notify us within 48 hours after delivery. We may request supporting documentation (e.g., pictures of the damaged item) to process the return or replacement. -Exceptions and special cases: Any exceptions to the standard return policy for specific products or circumstances should be clearly communicated on the product page or during the checkout process.
11.RESERVATIONS
OTE reserves the right to errors in content and price lists on the website.